Shipping policy

• Pelican Seafood Company uses reputable carriers like[List carriers, e.g., FedEx, UPS] to ensure your seafood arrives fresh and on time. We select the most appropriate shipping method based on the destination, the size of the order, and the perishable nature of our products.

• Standard Shipping: Charges are based on the weight, size of the order, and the destination. Rates are calculated at checkout.
• Expedited Shipping: Available for an additional fee, for orders that require quicker delivery.

• Shipping fees vary by zone. Our zones include but are not limited to:
  • Zone 1: Within the state
  • Zone 2: Adjacent states
  • Zone 3: Continental U.S.
  • International: Shipping outside the U.S. (see International Shipping for details)

• International orders might be subject to customs, duties, and taxes which are the responsibility of the customer.
• We ship internationally via[specify carriers]. Delivery times can vary significantly.

• Orders are processed within 1-2 business days. Please note that during peak seasons, processing might take longer.

• Standard Delivery: Typically 3-7 business days within the contiguous U.S.
• Expedited Delivery: 1-3 business days within the contiguous U.S.
• International Shipping: Delivery times will vary based on destination and customs.

• Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this to track your package's journey.

• Basic shipping insurance is included with every order to cover any potential loss or damage during transit. Additional insurance can be purchased for high-value items.

• All perishable items are packed with dry ice or gel packs to maintain freshness. However, we cannot guarantee the condition of perishable items upon delivery.

• It is crucial that you provide a complete and accurate shipping address. Pelican Seafood Company is not responsible for orders shipped to incorrect addresses provided by the customer.

• In cases of extreme weather, we might delay shipping to ensure product quality. We will communicate any such delays via email.

• For orders of significant value or perishable items, we might require a signature at delivery to ensure they are received by an adult.

• Pelican Seafood Company reserves the right to modify this shipping policy at any time. Any changes will be effective upon posting this page.

• For any shipping-related inquiries or issues, please contact our customer service at:
  • Email:[customer service email]
  • Phone:[customer service phone number]